I made use of their service a couple nights ago, and unfortunately, I have to say this was my worst ride yet in Indonesia, and maybe ever. I pay extra money for the convenience that a driver is waiting for me on the airport and brings me to my hotel as soon as possible, and this was absolutely not the case.
The driver was waiting for me, so far so good, but he couldn't find the way to my hotel. The ride according to his Google Maps navigation should have been 36 minutes, but after driving for about 40 minutes (this is all without any traffic since it was at 1 AM), we were back at the airport because the driver apparently took a wrong turn. After that we drove on all kind of small roads in dodgy areas of Jakarta in the middle of the night, all while the driver kept asking for the way. Eventually, I arrived at my hotel at 02:55, this means 1 hour and 15 minutes later than the expected arrival time without any traffic.
This is not how customers should be treated, and especially not in the middle of the night after a long flight.