Unfortunately one of the worst experiences i‘ve ever had during my time in Europe.
Weststein just block your card, trap your money, then never reply to you and pro financial keep stalling you forever.
After three months of unsuccessful tries of contact with weststein i contacted pro financial services ltd, which is the root company, but i had an awful experience with them too .
Whenever i write them something i do hve to wait two or more days just to have an answer that asks me to verify who i am , even if the email is just a reply for requested data.They give you the feeling that they are just stalling you and seek execuses to keep the card locked with the money in it .
I do advise everyone to not do the same mistake as i did, i kept waiting with the hope that they will unlock the card or transfer the funds to my personal account, and here we are four months after closing my card and still nothing happened.
If you ever get your card locked just save yourself the time and report them to the online fraud protection and file a case against pro financial services in the court. That‘s the right thing to do