On May 8th, I had ordered with cameranu.nl the new Fujifilm XT-4 plus the kit lens fujifilm xf 18-55mm.
My Ordernummer was XXXXXXX81251. It was a total of 2199 euros. It took me a long time to gather all that money, and I was very excited about this camera!The offers were the same as in the rest of the online shopping sites.The reason I decided to buy in cameranu.nl was I thought I could trust in the site, as it specializes in cameras. But nothing could be further from the truth.
Next day I had received my package 📦 and I have to confess that I was very disappointed 😞. I instantly realized that the box of the lens XF 18-55mm was from the outside very worn and manipulated, as if it had been opened and used many times before, or even returned by a previous customer or customers.
When I proceeded to open it, then came the other incident I was already suspicious of:that lens had been used many times before. It was not brand new lens.
The lens came inside a very old wrapped and manipulated nylon. The lens had lots of dust, scratches, finger prints on it, even a small piece of hair, and I could see all around the lens' mount that it is well used, scratched…I had paid for something new, not for a very used or perhaps returned object from another client. This was the least I would have expected from that site.I returned the lens, and they did not have new lens to replace mine, reason this why I believed this incident was intentional and not by incident. I was cheated by cameranu.nl. They did not offer any other option, like switching to another lens, like the XF 16-80 mm, as a compensation for the damages and my waste of time.This talks a lot about their reputation as a reliable online site. Finally I had my money back on May 19th.They lost a potential customer. I ordered now the package with Coolblue, as I have been buying with them for some time and although they are not a specialized online site for cameras,they do not offer their customers second hand or used items.