I signed up for a 1 month's gym membership with Fit for Free gym at their Bijlmer Arena branch back in September 2019. I explicitly stated to the staff member serving me there at that time that I only needed 1 month's gym membership, and not any of their other packages or commitments.
Everything seemed to go well and as per my requests (or I thought it did) and I was told to pay their 27 Euros fee for their one month only gym membership (which coincidentally seemed to match their tariff on their website too at that time). I was then told by the staff member to cancel my membership the very next day in order to get out of the automatic commitment, which I actually found quite strange, since I only requested for one month's membership anyway! But still duly followed the staff member's instructions nevertheless.
No where in the Fit for Free literature, or on their website, does it define 1 month as being only 4 weeks, or 28 days. So it came to my total shock and surprise when Fit for Free automatically withdrew another 2.89 Euros from my bank account towards the end of my 1 month contract with them. I initially rejected this withdrawal request and successfully got a refund from my bank.
I then contacted Fit for Free head office to query this transaction and why they were trying to charge this additional fee (which by the way, I was left waiting in their phone queue for more than 40 minutes before someone decided to pick up the telephone and serve me). It is only then that I came to realise the deception, and Fit for Free's definition of 1 month (and no, I'm not referring to the month of February here either, but for the month of September!).
As I mentioned above, none of this was made clear and many would rightly assume 1 month to be defined as, well, 1 entire calendar month of typically 30 or 31 days (unless it is February). It is very deceptive and scandalous for Fit for Free to be claiming 27 Euros fee for 1 month, when it is actually referring it to a 4 week / 28 day charge, and where Fit for Free automatically then charge you an additional fee to cover for the remaining days of that month!
In short, and after a heated discussion with head office staff on the phone on this matter, I was forced to pay this extra charge, which by now somehow had surprisingly had increased to 3.89 Euros! Again, utterly ridiculous and scandalous of Fit for Free!
This monthly fee which, as I have point out is actually closer to 30 Euros per month rather than 27 Euros, is exorbitant in its own right! For that sort of monthly fee anywhere else (and especially in the UK) I would typically get access to, not only gym facilities, but spa and swimming facilities too. But yet, both the clubs that I visited (in Bijlmer Arena and Loosduinseweg in Den Haag) didn't have these facilities at all.
The Loosduinseweg club that I visited the most had a good range of gym equipment and was hardly busy around the time I visited, around 9:30 pm till 11 pm (but I wouldn't expect it to be anyway). That is as much positive my experience gets to using this club.
Shockingly, the club in Loosduinseweg didn't even have a drinking water fountain, and when I asked about this I was told the only options were to either pay for it using their drinks machines, or to get it from the toilet sink.
Their storage lockers are ridiculously narrow too, and hardly have the width to even fit even a standard size sports backpack in them.
The showers operate on a token based system, which I thought at first was another chargeable fee to use, until I was told by the staff members at the club (towards the end of my month's membership) that it was actually free, but only limited to a maximum of 10-12 minutes usage (2 tokens provided).
In conclusion, I can't help but stop wondering that everything this club / organisation / staff and management team do is to solely (and ruthlessly) maximise and line its own pockets. Whether it is by deception on its written terms and conditions, or staff members not informing you and over complicating things / taking advantage of uninformed foreigners joining their gym, to even limiting the use of their showers and providing poor and inadequate facilities; Everything it does is to solely and ruthlessly squeeze as much money out of you where they can, regardless of whether it is considered morally or ethically correct, or not. It is an absolute travesty that this club is named 'Fit for Free', when the organisation and their staff / management team's attitude is anything but that! 'Fit for Free'?! - Hardly. More like 'Fit for (exorbitant) Fee'.
All i'll say to those considering joining this club (and especially if you are a foreigner like myself) is to be very careful, and make sure as to what you are being informed and signing up to!