I have return an item on 8/07 and till 16/07 did not hear anything from the shop.
I wrote an email (with all the details, return label, prove from post, pictures etc. ) asking what is the situation, and the customer service told me that package already been received on 10/07, so my refund should done immediately.
Today is 23/07 and i still did not receive anything...when i wrote another email, client service asked me to again specify which item i have return so they can check. i called customer service and received a very rude "help", that they are busy so it is taking longer...
Not recommending to buy from them